Privacy Policy
Our commitment to protecting your privacy and treating your data responsibly.
1. Introduction
ProPets ("we", "our", or "us") respects your privacy. This Privacy Policy outlines what information we collect when you visit our website (propets.in) and submit service enquiries, why we collect it, and how it is handled.
2. Information We Collect
When you submit an appointment enquiry, contact form, or service question on our website, we may collect:
- Contact Information: Full name, telephone number, and email address.
- Pet Details: Pet name, animal type (dog, cat, other), breed, and estimated age.
- Service & Locality Information: The service category requested, your city or locality (to evaluate service availability), and preferred contact methods.
- Service Notes: General notes regarding training goals, previous vaccination cards, or municipal registration questions you choose to share.
We do not collect sensitive financial details, payment card numbers, or unnecessary personal documents through our web forms.
3. Why We Collect This Information
The information you provide is utilized solely to:
- Review your pet care request and determine appropriate guidance.
- Respond directly to your enquiry via your preferred channel (Phone, WhatsApp, or Email).
- Coordinate appointment arrangements and service questions.
- Maintain internal enquiry reference logs for customer support.
4. Data Protection & Security
We employ technical safeguards, including HTTPS SSL encryption, parameterized database queries, CSRF verification, and server-side validation, to shield customer enquiry records against unauthorized access, loss, or misuse. We do not sell, rent, or trade your personal data to marketing third parties or advertising networks.
5. Third-Party Tracking & Cookies
By default, ProPets does not deploy invasive tracking cookies, advertising remarketing pixels, or third-party behavioral trackers. We use essential session cookies strictly required for form security, rate limiting, and navigation functioning.
6. Data Retention & Customer Rights
We retain enquiry submissions for a reasonable period necessary to fulfill service interactions or maintain administrative records. If you wish to review, update, or request the deletion of the enquiry details you provided, please contact us at:
ProPets Data Inquiries:
Email: contact@propets.in
Phone: 8960573627